Common Offers for Existing Cellular Service Customers

Question:

Which type of offer is commonly available for existing customers at a cellular service provider?

A) New customer discounts

B) Referral bonuses

C) Loyalty rewards

D) Trial period extensions

Answer: C) Loyalty rewards

Explanation:

Loyalty rewards are commonly available for existing customers at a cellular service provider. Here’s why:

Customer Retention: Loyalty rewards are designed to retain existing customers by offering them incentives for their continued patronage. These rewards can include discounts, special promotions, or additional benefits.

Incentive Programs: Cellular providers often have loyalty programs that provide existing customers with rewards based on their tenure or spending. These programs are aimed at showing appreciation and encouraging ongoing business.

Value Addition: Loyalty rewards add value to the customer experience, making existing customers feel valued and appreciated, which can enhance customer satisfaction and loyalty.

Why the Other Options Are Less Accurate:

A) New customer discounts: These are typically targeted at acquiring new customers, not existing ones. They are designed to attract new sign-ups rather than reward current customers.

B) Referral bonuses: While referral bonuses can be offered to both new and existing customers, they are not exclusively targeted at existing customers. They generally encourage current customers to refer new ones.

D) Trial period extensions: Trial periods are usually offered to new customers to give them a chance to try the service before committing. Existing customers typically do not receive trial extensions.

Loyalty rewards are the most common type of offer available for existing customers at a cellular service provider. These rewards help maintain customer satisfaction and loyalty by providing incentives for continued service.