Influencing Staff Behavior: Legitimate Power in Management

Question:

When Kenyatta, a manager in a department store, tells her staff to do something and states that she is the boss and therefore everyone must do as asked, she is trying to use which of these to influence the staff’s behavior?

Answer:

When Kenyatta, a manager in a department store, tells her staff to do something and asserts her authority by stating that she is the boss and therefore everyone must comply, she is attempting to use legitimate power to influence her staff’s behavior.

Legitimate power is derived from a person’s formal position or role within an organization, which grants them the authority to make demands and expect compliance based on their position’s authority. In this case, Kenyatta is leveraging her managerial position to enforce her directives.